BEWARE T-MOBILE!!!!
This has absolutely nothing to do with the decline of democrats, but I am damned mad and want people to know about this scam.
Background:
Three and a half years ago my wife and I set up a t-mobile family plan. Two phones and 600 shared minutes. It took a two year contract and we got the phones for free. Everyone's familiar with this.
Liked the service, liked the plan, everything was hunky dory.
Last year I went WAY over our plan limit due to business and got wacked with a whopper of a bill. My fault.
I called immediately to increase my plan minutes and tried to negotiate some new phones, but sorry no. "Free new phones are only for new accounts." Okay, I just upped my monthly minutes and monthly bill because at the time there was really nothing better and I figured I could live with the old phones a while longer.
Outrage:
This year I just decided to switch to Cingular figuring that their acquisition of AT-T cell towers would probably make them the most reliable in the US. We took our numbers with us (very cool) and got two new phones which are hugely better than the nearly 4 year old t-mobile Nokia's we had been using.
I just got my final bill from t-mobile today. There was a HUGE "Contract Cancellation" fee on it.
WHAT???!!!!!!
We had been with them for almost 4 years!!! Contract Termination Fee!!! What the hell is that!!!
Disturbing Answer
When I called today to say WTF! I was told that last year when I increased my monthly limit that I had agreed to another year of contracted service.
ME: "I did not agree to that and no one explained that increasing my monthly minutes would create an entirely new service obligation."
t-mobile clerk: "It was recorded and it was a legally binding verbal contract. You switched your service 12 days before your contract ran out."
Needless to say I was a bit put out.
ME: "Wait a minute. Your telling me that in this age where cell phone companies are giving away free phones at the drop of the hat, giving millions of incentives to change service, I'm going to agree to another year of obligatory service to t-mobile and I got..... um.... NOTHING!!!!????? I would have simply switched my service to another company for their 'It's free with new service and a contract' come on."
t-mobile clerk: "Its recorded."
ME: "Okay, play the recording with the clerk reading me the contract clause and my voice saying I understand and accept."
t-mobile clerk: "Can you hold please?."
ME: "Sure."
tap tap tap tap tap
t-mobile clerk: "Okay, I talked to my boss and we are going to wave the 'contract termination fee', but we're going to charge you for service to the end of your contract."
ME: "WHAT!!!! You're going to charge me for service during a period of time when I didn't have it!!! What sort of an ass do you think I am!!!???? I'm not paying a penny until you play that recording of me accepting the terms of a contract!!!"
t-mobile clerk: "We have it recorded."
ME: "Recorded how!!!"
t-mobile clerk: "The clerk that helped you typed into the notes that she read you the contract terms and that you agreed to them."
ME: "You.. You... You have a $10 an hour clerk's typed NOTES that I agreed!!!!!!! You don't have a recording of ME saying that I agree!!!!!"
t-mobile clerk: "No."
ME: "Then you don't have a legally binding VERBAL contract!!!!"
t-mobile clerk: "Yes we do."
ME: "How do you figure??!!"
t-mobile clerk: "We have the clerk's notes in the file that she read the contract to you and that you agreed to the terms."
ME: "I'm telling you she didn't!!!!"
t-mobile clerk: "It's recorded."
ME: "Play me the recording!!!!"
t-mobile clerk: "It's documented."
ME: "By the notes of a $10 an hour clerk!!!???? What if she blew it and forgot to read that to me and after she hung up she simply typed it into the record to save her job!!!????"
t-mobile clerk: "Look, I wasn't there..."
ME: "That's right, but I was!!! I'm telling you that I knew nothing about it and I'm not paying either the termination fee or for service I didn't receive!!"
t-mobile clerk: "Well, I'm sorry things ended this way."
ME: "Ended? No, no. Just started. I'm a blogger and you might want to let your superiors know that."
I will continue to update as I get more "information" from t-mobile. In the meantime, if you make any changes to your t-mobile account, to include changing your email address, your ring tone, your cell phone face or your speed dial list, you may want to have your attorney present to review any "hidden" consequences of those changes.
Background:
Three and a half years ago my wife and I set up a t-mobile family plan. Two phones and 600 shared minutes. It took a two year contract and we got the phones for free. Everyone's familiar with this.
Liked the service, liked the plan, everything was hunky dory.
Last year I went WAY over our plan limit due to business and got wacked with a whopper of a bill. My fault.
I called immediately to increase my plan minutes and tried to negotiate some new phones, but sorry no. "Free new phones are only for new accounts." Okay, I just upped my monthly minutes and monthly bill because at the time there was really nothing better and I figured I could live with the old phones a while longer.
Outrage:
This year I just decided to switch to Cingular figuring that their acquisition of AT-T cell towers would probably make them the most reliable in the US. We took our numbers with us (very cool) and got two new phones which are hugely better than the nearly 4 year old t-mobile Nokia's we had been using.
I just got my final bill from t-mobile today. There was a HUGE "Contract Cancellation" fee on it.
WHAT???!!!!!!
We had been with them for almost 4 years!!! Contract Termination Fee!!! What the hell is that!!!
Disturbing Answer
When I called today to say WTF! I was told that last year when I increased my monthly limit that I had agreed to another year of contracted service.
ME: "I did not agree to that and no one explained that increasing my monthly minutes would create an entirely new service obligation."
t-mobile clerk: "It was recorded and it was a legally binding verbal contract. You switched your service 12 days before your contract ran out."
Needless to say I was a bit put out.
ME: "Wait a minute. Your telling me that in this age where cell phone companies are giving away free phones at the drop of the hat, giving millions of incentives to change service, I'm going to agree to another year of obligatory service to t-mobile and I got..... um.... NOTHING!!!!????? I would have simply switched my service to another company for their 'It's free with new service and a contract' come on."
t-mobile clerk: "Its recorded."
ME: "Okay, play the recording with the clerk reading me the contract clause and my voice saying I understand and accept."
t-mobile clerk: "Can you hold please?."
ME: "Sure."
tap tap tap tap tap
t-mobile clerk: "Okay, I talked to my boss and we are going to wave the 'contract termination fee', but we're going to charge you for service to the end of your contract."
ME: "WHAT!!!! You're going to charge me for service during a period of time when I didn't have it!!! What sort of an ass do you think I am!!!???? I'm not paying a penny until you play that recording of me accepting the terms of a contract!!!"
t-mobile clerk: "We have it recorded."
ME: "Recorded how!!!"
t-mobile clerk: "The clerk that helped you typed into the notes that she read you the contract terms and that you agreed to them."
ME: "You.. You... You have a $10 an hour clerk's typed NOTES that I agreed!!!!!!! You don't have a recording of ME saying that I agree!!!!!"
t-mobile clerk: "No."
ME: "Then you don't have a legally binding VERBAL contract!!!!"
t-mobile clerk: "Yes we do."
ME: "How do you figure??!!"
t-mobile clerk: "We have the clerk's notes in the file that she read the contract to you and that you agreed to the terms."
ME: "I'm telling you she didn't!!!!"
t-mobile clerk: "It's recorded."
ME: "Play me the recording!!!!"
t-mobile clerk: "It's documented."
ME: "By the notes of a $10 an hour clerk!!!???? What if she blew it and forgot to read that to me and after she hung up she simply typed it into the record to save her job!!!????"
t-mobile clerk: "Look, I wasn't there..."
ME: "That's right, but I was!!! I'm telling you that I knew nothing about it and I'm not paying either the termination fee or for service I didn't receive!!"
t-mobile clerk: "Well, I'm sorry things ended this way."
ME: "Ended? No, no. Just started. I'm a blogger and you might want to let your superiors know that."
I will continue to update as I get more "information" from t-mobile. In the meantime, if you make any changes to your t-mobile account, to include changing your email address, your ring tone, your cell phone face or your speed dial list, you may want to have your attorney present to review any "hidden" consequences of those changes.